Refund policy

Return & Refund Policy

We want you to feel confident with your purchase from Rosewood Charleston. If an item does not meet your expectations, we offer a clear and straightforward return process.

30-Day Return Policy

You may request a return within 30 days of delivery.

To be eligible for a return, items must:

  • Be unused and unworn

  • Be in their original condition

  • Include original tags and packaging

  • Be accompanied by proof of purchase (order confirmation email)

To initiate a return, please contact us at info@rosewood-charleston.com with your order number and the reason for the return. Our support team will provide return instructions.

Refund Process

Once your return has been received and inspected, your refund will be processed within 10 business days.
Refunds are issued to the original payment method used at checkout. You will receive a confirmation email once the refund has been completed.

Shipping & Return Costs

  • Original shipping costs are non-refundable

  • Customers are responsible for return shipping and any applicable customs fees for returns due to change of mind or exchanges

Damaged or Incorrect Items

If you receive a damaged item or an incorrect product, please contact us as soon as possible at info@rosewood-charleston.com. We will review the issue and provide an appropriate solution.

Need Assistance?

If you have any questions regarding returns or refunds, our team is available to help.

Email: info@rosewood-charleston.com
Business hours:

Monday to Friday | 09:00 – 17:00 (EST)
Weekends | 11:00 – 16:00 (EST)