Shipping policy

Shipping Policy

At Rosewood Charleston, we aim to make shipping clear, reliable, and straightforward. All orders are shipped with care so you know exactly what to expect from checkout to delivery.

Shipping Coverage

At this time, we ship within the United States only. Orders can be delivered to residential and business addresses across the U.S.

Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.
Once your order has been processed, it will be prepared for shipment and handed over to the carrier.

Order Cut-Off Time

Orders placed before 17:00 (EST) on business days typically begin processing the same business day.
Orders placed after 17:00 (EST), on weekends, or on public holidays will begin processing the next business day.

Transit Time

After dispatch, orders are typically in transit for 7–10 business days, depending on your location and the carrier.

Transit times are estimates and may vary due to factors outside our control, such as carrier delays, weather conditions, or peak periods.

Total Delivery Time

The total delivery time consists of processing time plus transit time.

In most cases, orders are delivered within 8–12 business days from the date of purchase.

Shipping Costs

We offer free shipping on all orders within the United States.
No additional shipping fees are charged at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number.
You can use this tracking number to follow the progress of your shipment until delivery.

Order Cancellations

To request a cancellation, please contact us as soon as possible at info@rosewood-charleston.com. Within 2 hours of ordering, this is our internal cancellation cut-off: we can usually stop your order before it enters processing and issue a full refund without any return. After 2 hours, your order has entered processing and can no longer be cancelled this way. You may still be able to change details of your order while it is being prepared (see Order Changes and Modifications below), or you can return it under our 30-day return once it arrives (see our Return and Refund Policy).

Order Changes and Modifications

Need to change your order, such as a different size or color, removing an item, or updating your delivery address? Contact us as soon as possible at info@rosewood-charleston.com. As long as your order has not yet shipped, we can usually make the change; please note that any change resets the processing time, which starts again from the beginning. Once your order has shipped, it can no longer be changed, and you can use our 30-day return instead (see our Return and Refund Policy).

Delays

If your order has not arrived within the estimated delivery timeframe, please contact us and we will be happy to assist you.

Need Assistance?

If you have any questions regarding shipping or delivery, our support team is available to help.

Email: info@rosewood-charleston.com
Phone: +1 (307) 448-6371

Business hours:
Monday to Friday | 09:00 – 17:00 (EST)
Weekends | 11:00 – 16:00 (EST)

We aim to respond to your inquiries within 24 hours.