Shipping policy
Shipping Policy
At Rosewood Charleston, we aim to make shipping clear, reliable, and straightforward. All orders are shipped with care so you know exactly what to expect from checkout to delivery.
Shipping Coverage
At this time, we ship within the United States only. Orders can be delivered to residential and business addresses across the U.S.
Processing Time
Orders are typically processed within 1–2 business days after payment confirmation.
Once your order has been processed, it will be prepared for shipment and handed over to the carrier.
Order Cut-Off Time
Orders placed before 17:00 (EST) on business days typically begin processing the same business day.
Orders placed after 17:00 (EST), on weekends, or on public holidays will begin processing the next business day.
Transit Time
After dispatch, orders are typically in transit for 7–10 business days, depending on your location and the carrier.
Transit times are estimates and may vary due to factors outside our control, such as carrier delays, weather conditions, or peak periods.
Total Delivery Time
The total delivery time consists of processing time plus transit time.
In most cases, orders are delivered within 8–12 business days from the date of purchase.
Shipping Costs
We offer free shipping on all orders within the United States.
No additional shipping fees are charged at checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number.
You can use this tracking number to follow the progress of your shipment until delivery.
Delays
If your order has not arrived within the estimated delivery timeframe, please contact us and we will be happy to assist you.
Need Assistance?
If you have any questions regarding shipping or delivery, our support team is available to help.
Email: info@rosewood-charleston.com
Phone: +1 (929) 566-4757
Business hours:
Monday to Friday | 09:00 – 17:00 (EST)
Weekends | 11:00 – 16:00 (EST)
We aim to respond to your inquiries within 24 hours.